In order to protect our community and business, the following behaviors are prohibited:

Asking bookers for feedback off of Djamm.in

Asking for bookers to review you or your listing off of Djamm.in takes valuable input about a booker’s stay away from Djamm.in’s community. We want bookers to share their feedback directly on Djamm.in so that other bookers may benefit from their insights. This includes:

  • Asking bookers to review an Djamm.in stay on a non-Djamm.in website, or taking reviews from Djamm.in and posting them on a non-Djamm.in website
  • Asking bookers to fill out a survey regarding an Djamm.in stay via a non-Djamm.in website or form off of Djamm.in

Asking bookers for contact information prior to booking

All booker communications prior to booking should be on Djamm.in. Asking bookers for contact information prior to booking is prohibited. This includes:

  • Asking bookers for their phone number or email address prior to booking
  • Asking bookers to call or email in order to discuss a reservation prior to booking (ex: offering a deeper discount for booking directly by phone).
  • Asking bookers to go to a third-party website or fill out a form in order to make a booking (ex: stating reservations with larger groups need to go through a separate website)

Asking bookers for contact information after a booking or misusing contact information provided by Djamm.in

This includes asking for or using contact information for any reasons unrelated to a booker’s stay, or in a way that compromises the quality of a booker’s stay. DJ's should be able to communicate directly with bookers about their show through Djamm.in or via phone calls and texts. Soliciting additional contact information (email address, residential address) should be avoided unless needed for legal or compliance reasons (such as local laws). This includes, but is not limited to:

  • Asking bookers for an email address for the purpose of their Djamm.in stay and then subscribing them to marketing materials
  • Asking bookers to move the conversation to texts or emails in order to circumvent Djamm.in’s platform or Resolution Center
  • Asking bookers for contact information after a booking in order to run background checks
  • Asking bookers to send photos of their ID 

bookers should always feel like they have an option to opt-out of receiving marketing materials.

Asking bookers to create a separate account or install a third-party app in order to access their listing

bookers booking through Djamm.in should be able to access their listing using only the Djamm.in app. Additional registration or installation of additional apps should not be mandatory unless it’s required for legal or compliance reasons (such as local laws). In such instances, DJ's must include this in their listing description, so bookers understand this additional step is a requirement prior to booking.

This includes:

  • Asking bookers to create a separate account or register on another website besides Djamm.in.
  • Asking bookers to install a third-party app to access a listing (unless the third-party app has passed our security vetting)